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Tolani Privacy Policy

We host this at LiveChannel because we can’t transfer you to Tolani until you have agreed to the transfer terms. This privacy policy was last updated on LiveChannel on 11/6/2024.

Tolani Privacy Policy (from costco.tolanicollection.com)
Last Updated: Oct. 1, 2024

TOLANI COLLECTION, INC. PRIVACY POLICY

Tolani Collection respects your privacy. This Privacy Policy provides succinctly defines the manner in which your data is collected and used by Tolani Collection. By accessing the services provided by Tolani Collection, you agree to the collection and use of your data by Tolani Collection in the manner provided in this Privacy Policy. If you have questions or concerns regarding this statement, please email our Customer Support Desk at [email protected] or call 858-779-9129.

The Policy does not apply to the procedures and practices followed by entities that are not managed, owned, or controlled by Tolani Collection or to the people that are not engaged, employed, or managed by Tolani Collection. We want you to:

  • Feel comfortable using our website, digital platforms, and systems
  • Feel secure submitting information to us
  • Contact us with your questions or concerns about privacy on our site
  • Know that by using our site and systems you are consenting to the collection of certain data

WHAT INFORMATION IS, OR MAY BE, COLLECTED FROM YOU?

We will automatically receive and collect certain anonymous information in standard usage logs through our Web server, including computer-identification information obtained from “cookies,” sent to your browser from:

  • Web server cookies stored on your hard drive
  • An IP address, assigned to the electronic device that you use
  • The domain server through which you access our service
  • The type of device that you are using
  • The type of web browser you are using

We may collect the following personally identifiable information about you:

  • Name, including first and last name
  • Alternate email address if you provide one
  • Mobile phone number and contact details that you provide
  • ZIP/Postal code
  • Demographic profile (like your age, gender, occupation, education, and address)
  • Opinions of features on our websites, digital platforms and systems

We may also collect the following information:

  • About the pages you visit/access
  • The links you click on our site, systems
  • The number of times that you access a page.

You may terminate your account at any time. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.

WHO COLLECTS THE INFORMATION?

We will collect anonymous traffic information from you when you visit our site, system. We collect the personally identifiable information from you when you register with us. During registration you are required to give us your contact information (which may include your name, email address, age, gender, billing/shipping address, password, phone number, and occupation). Upon registration users may opt-in to receive communication from Tolani Collection (e.g. newsletters, product updates) or opt-out if they do not want to receive such information. We may use this information to contact you about the products/services that you are using on our site and/or products/services in which you have expressed interest.

You have the option to provide demographic information (such as occupation, education, and gender) to us; we encourage you to submit this information so that we can provide you a more personalized experience on our site. If you purchase a product or service on our site, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, billing and shipping address.) Your financial information (such as credit card number, expiration date, CVV verification, name on card, etc.) will be handled by a reputable and secure third-party credit card processing company and will not be collected by Tolani Collection. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Tolani Collection stores this information and the information is used for the sole purpose of sending a one-time email and to track the success of our referral program. Your friend may contact us at [email protected] with any questions. We will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey, or any combination thereof.

HOW IS THE INFORMATION USED?

We use your email address to send you:

  • Password reminder and registration confirmation
  • Special offers
  • Newsletters
  • Information regarding changes in our service policy or terms of use
  • Event-based communications such as order information, renewal notices, invites, reminders, etc.

Note: We send users newsletters and updates upon registration.

We use your personal information to:

  • Help us provide personalized features
  • Tailor our site’s systems to your interest
  • Get in touch with you in case of password retrieval and policy changes
  • Provide the services requested by you
  • Preserve social history as governed by existing law or policy

We may use contact information internally to:

  • Direct our efforts for product development
  • Contact you as a survey respondent
  • Notify you if you win any contest
  • Send you promotional offers and materials

Generally, we use anonymous traffic information to:

  • Remind us of who you are in order to deliver to you a better and more personalized service
  • Recognize your access privileges to our websites, systems
  • Make sure that you don’t see the same content repeatedly
  • Help diagnose problems with our server
  • Administer our websites, systems
  • Track your session so that we can better understand how people use our sites, systems

WITH WHOM WILL YOUR INFORMATION BE SHARED?

We will not use your financial information for any purpose other than to complete a transaction with you. We do not share your email addresses or contact information with any third parties except our agents and alliance partners. We will not rent or sell your email address or contact information to any third party.

Agents

We use the services of our enabling partners such as outside shipping companies, resellers, and business associates to fulfill orders, and credit card processing companies to process the payment for goods and services ordered from Tolani Collection’s website, digital platforms, and systems. These entities do not retain, store, share or use personally identifiable information for any other purposes.

Alliance Partners

We will share your information with our Alliance Partners who work with us or on our behalf to help provide you the services. An alliance partner is a company or entity that owns and manages (wholly or part of) online content on their websites powered by Tolani Collection. We may share email addresses with Agents and Alliance Partners. The Agents and Alliance Partners use the email address to confirm deliveries, send notices, and offer services related to your interaction with Tolani Collection’s websites and systems. We do not rent or sell your personal information and we will not disclose any of your personally identifiable information to third parties. We may share your personal information and personally identifiable information to third parties:

  • If we have your permission
  • To provide products or services you’ve requested
  • To help investigate, prevent, or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of Tolani Collection’s terms of use or to defend against legal claims
  • Special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure

We reserve the right to disclose your personally identifiable information and email address as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our company or Website. We will not sell, rent, or share your information with advertisers. The security of your personal information and email address is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link http://www.verisign.com/ssl/index.html.

We follow generally accepted industry standards to protect the personal information and email address submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security. If you have any questions about security on our website, you can email us at [email protected].

WHAT CHOICES ARE AVAILABLE TO YOU REGARDING COLLECTION, USE, AND DISTRIBUTION OF YOUR INFORMATION?

Supplying personally identifiable information is entirely voluntary. You are not required to register with us in order to use our site. However, we offer some services only to visitors who do register. You may opt-in or opt-out of any marketing/promotional/newsletters mailing service. Tolani Collection reserves the right to send you certain service-related communication without offering you the facility to opt-out. You may update your information and change your account settings at any time. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication, by emailing us at [email protected], by calling 973-777-6999, or by sending a letter to Tolani Collection at 1621 S Rancho Santa Fe Road, Ste B, San Marcos, CA 92078.

We provide you the opportunity to ‘opt-out’ of having your email address used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference, follow the instructions included in each newsletter or communication, by emailing us at [email protected], by calling 858-779-9129, or by sending a letter to Tolani Collection at 1621 S Rancho Santa Fe Road, Ste B, San Marcos, CA 92078 to opt-out. Upon request, we will remove/block your personally identifiable information from our database, thereby canceling your registration. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account as may be required by law.

If your personally identifiable information or email address change, or if you no longer desire our service, you may correct, update, delete, or deactivate it by making the change on our member information page post login or by emailing Customer Support at [email protected], by calling 858-779-9129, or by sending a letter to Tolani Collection at 1621 S Rancho Santa Fe Road, Ste B, San Marcos, CA 92078. If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time that we collect that information and allow you to opt-out of having your information used for those purposes.

You can accept or decline the cookies. All sites that are customizable require that you accept cookies. You also must accept cookies to register for access to some of our services. For information on how to set your browser to alert you to cookies, or to reject cookies, go to http://www.cookiecentral.com/faq/.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do link the information we store in cookies to any personally identifiable information that you submit while on our site. We use both session ID cookies and persistent cookies. We use session cookies to make it easier and secure for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. Reference for cookies can be found at http://www.cookiecentral.com/.

We use session cookies to store the secure session and browsing preferences of the user. We set a persistent cookie to store your username and interests, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our site may become limited. Cookies are used in the shopping cart to enable enhanced security and ensuring there is no URL based spamming. We do use cookies on point of collection pages of email address, but we do not use them in emails.

WHAT SECURITY PROCEDURES ARE IN PLACE TO PROTECT INFORMATION FROM LOSS, MISUSE, OR ALTERATION?

To protect against the loss, misuse, and alteration of the information under our control, we have in place appropriate physical, electronic, and managerial procedures. For example, our servers are accessible only to authorized personnel and your information is shared with respective personnel on a need-to-know basis to complete the transaction and to provide the products/services requested by you. Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security. If you have any questions about security on our website, you can email us at [email protected].

HOW CAN YOU CORRECT INACCURACIES IN THE INFORMATION?

To correct or update any information that you have provided, our site will allow you to do so online. In the event of loss of access details, you can use any of the following options:

POLICY UPDATES

We reserve the right to change or update this policy at any time by placing a prominent notice on our site, digital platforms, and systems. Such changes shall be effective immediately upon posting to this site. If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of the type of information that we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by means of a notice on our homepage. If we decide to make changes in our email practices, we will post those changes to this privacy policy, the homepage, and other places we deem appropriate so that you are aware of the type of information that we collect, how we use it, and under what circumstances, if any, we disclose it. You can offer your views or suggestions by contacting us directly.

NOTICE TO CALIFORNIA RESIDENTS

We are required by the California Consumer Privacy Act of 2018 (“CCPA”) to provide to California residents an explanation of how we collect, use and share their personal Information, and of the rights and choices we offer California residents regarding our handling of the personal information.

Personal Information We Collect, Use, and Share

We do not sell personal information. As we explain in this Privacy Policy, we use cookies and other tracking technologies to analyze website traffic and facilitate advertising. If you would like to opt out of our use of cookies and other tracking technologies, please review the instructions provided in the Online Tracking Opt-out Guide.

Please note that we may also disclose all personal information to Affiliates and service providers, or for purposes of corporate restructuring and compliance, as described in the “WITH WHOM WILL YOUR INFORMATION BE SHARED” section of the Privacy Policy.

California Residents’ Privacy Rights

Except as excluded from the scope of this notice above, the CCPA grants California residents the following rights:

  • Information You can request information about how we have collected, used, and shared your personal information during the past 12 months. We have made this information available to California residents without having to request it by including it in this notice, in the above chart.
  • Access You can request a copy of the personal information that we maintain about you.
  • Deletion You can ask us to delete the personal information that we collected or maintain about you.

Please note that the CCPA limits these rights by, for example, prohibiting us from providing certain sensitive information in response to an access request and limiting the circumstances in which we must comply with a deletion request. If we deny your request, we will communicate our decision to you. You are entitled to exercise the rights described above free from discrimination.

How to Submit a Request

To request access to or deletion of personal information, visit https://costco.tolanicollection.com/pages/contact-us.

Identity Verification

The CCPA requires us to verify the identity of the individual submitting a request to access or delete personal information before providing a substantive response to the request. We may attempt to verify your identity by asking you to confirm the information that we have on file about you or your interactions with us. Where we ask for additional personal information to verify your identity, we will only use it to verify your identity or your authority to make the request on behalf of another consumer.

Authorized Agents

California residents can empower an “authorized agent” to submit requests on their behalf. We will require the authorized agent to have written authorization confirming such authority.

Glossary

Statutory Category Data Elements within the Category
Commercial Information Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Education Information Personal information from an educational record, which could include: a student’s name, the names of the student’s parent or other family members, the address of a student or student’s family, a student’s personal identifier (e.g., SSN, student number), other indirect identifiers of the student (e.g., date of birth, place of birth, mother’s maiden name), other information that, alone or in combination, is linked or linkable to a specific student that would allow a reasonable person in the school community, who does not have personal knowledge of the relevant circumstances, to identify the student with reasonable certainty, or information requested by a person who the educational agency or institution reasonably believes knows the identity of the student to whom the education record relates.
Financial Information Bank account number, debit or credit card numbers, insurance policy number, and other financial information.
Identifiers Real name, alias, postal address, unique personal identifier, customer number, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
Inferences The derivation of information, data, assumptions, or conclusions from any other category of Personal Information to create a profile about a person reflecting the person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes.
Internet or Network Connection Browsing history, search history, and information regarding a person’s interaction with an Internet website, application, or advertisement.
Online Identifiers An online identifier or other persistent identifier that can be used to recognize a person, family, or device, over time and across different services, including but not limited to: a device identifier; an Internet Protocol address; cookies, beacons, pixel tags, mobile ad identifiers, or similar technology; customer number, unique pseudonym, or user alias; telephone numbers, or other forms of persistent or probabilistic identifiers (i.e., the identification of a person or a device to a degree of certainty of more probable than not) that can be used to identify a particular person or device.
Physical Description An individual’s physical characteristics or description (e.g., hair color, eye color, height, weight).
Professional or Employment Information This term is not defined in the CCPA, but likely includes any information relating to a person’s current, past, or prospective employment or professional experience (e.g., job history, performance evaluations).
Protected Classified Characteristics Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
Sensory Information Audio, electronic, visual, thermal, olfactory, or similar information.

 

Online Tracking Opt-Out Guide

Like many companies online, we may use services provided by Google, Facebook, and other companies that use tracking technology. These services rely on tracking technologies – such as cookies and web beacons – to collect directly from your device information about your browsing activities, your interactions with websites, and the device you are using to connect to the Internet. There are several ways to opt out of having your online activity and device data collected through these services, which we have summarized below:

  • Blocking cookies in your browser. Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit allaboutcookies.org.
  • Blocking advertising ID. use in your mobile settings. Your mobile device settings may provide functionality to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes.
  • Using privacy plug-ins or browsers. You can block our websites from setting cookies used for interest-based ads by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, Ghostery, uBlock Origin, or DuckDuckGo, and configuring them to block third party cookies/trackers.
  • Platform opt-outs. The following advertising partners offer opt-out features that let you optout of use of your information for interest-based advertising:
  • Advertising industry opt-out tools. You can also use these opt-out options to limit use of your information for interest-based advertising by participating companies:

Note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt-out on every browser and device that you use.

CONTACT INFORMATION

Mail: Tolani Collection

1621 S Rancho Santa Fe Road, Ste B.

San Marcos, CA 92078

Phone: 858-779-9129

Email: [email protected]

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