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Gorilla Playsets Terms of Use

We host this at LiveChannel because we can’t transfer you to Gorilla Playsets until you have agreed to the transfer terms. This terms of use policy was last updated on LiveChannel on 9/27/2023.

Gorilla Playsets Terms of Use Policy (from costco.gorillaplaysets.com)

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

RETURN POLICY

Member has 90 days to report damaged or missing parts. If an order is refused at time of delivery due to damage, Gorilla Playsets will resend a new package out as soon as the damaged item is returned to our warehouse. The order must be canceled with a Gorilla Playsets customer service representative over the phone to avoid having a re-shipment. Please call our offices immediately if this situation occurs.

Installed playsets cannot be refunded.

REPLACEMENT PARTS FOR CONCEALED DAMAGE/DEFECT FREIGHT

Unfortunately, sometimes packages arrive with damaged, defective, or missing parts. At Gorilla Playsets we guarantee you will receive all parts – correct and functioning properly. Gorilla will replace any parts discovered to be missing from or damaged in the original packaging within the first 90 days from the receipt of the merchandise. All replacement part and warranty orders are shipped standard ground delivery (regardless of the initial shipment type) unless the consignee chooses to pay for the difference in expedited shipping. If there is damage, part error, or loss in this situation, replacement parts must be issued.

REPLACEMENT SHIPMENTS FOR DAMAGED ORDERS

If an order is refused at time of delivery due to damage, Gorilla Playsets will resend a new package out as soon as the damaged item is returned to our warehouse. The order must be canceled with a Gorilla Playsets phone customer service representative to avoid having a re-shipment.

SCHEDULING INSTALLATION

Once you place your order, you’ll receive a text message from our local office within 72 hours. Member must respond to this text to confirm installation date. The installer will arrive with your playset on the scheduled installation date. Freight services are prepaid, and no additional charges should be presented to you at the time of delivery.

INSTALLATION TERMS & CONDITIONS

  • We require that an adult representative at least 18 years of age be home during the installation. This individual must have the authority to authorize correct placement of the swing set and to make decisions or answer questions that may arise before and during installation.
  • Homeowner is responsible for obtaining any Homeowners Association approval that may be required.
  • Installation includes ground leveling up to 6 inches ONLY where the set contacts the ground. It does not include total site leveling or other site preparation.
  • Homeowner will be responsible for any sprinkler system components or other underground utilities or services that may interfere with the installation of the swing set. Installer will not be responsible for damage to sprinkler system components or other underground utilities or services located within the designated work area.
  • Pictures of your yard may be necessary to help ensure that the installer is not surprised by anything out of the ordinary. Pictures should be sent to [email protected]
  • The homeowner must provide access to electricity within 150 feet of installation site or rescheduling with additional charges may apply.
  • Adult representative must keep children away from the work area until the installer gives the OK to start playing.
  • Adult representative must keep all dogs inside or leashed away from the work area until the installer leaves the property.
  • Please be aware that all installation dates are tentative due to unforeseen circumstances that may arise, such as inclement weather or mechanical failure.
  • Full installation details and information can be found on our Delivery & Installation overview page.

CANCELING A RECENTLY PLACED ORDER

As long as an order has not been processed, your order may be canceled. Orders cannot be canceled by email, by message, or after they have been shipped. Please be certain about your order as often times it is impossible to stop a shipment that already has a tracking number placed on it.

LIMITATION OF LIABILITY

Gorilla Playsets shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Gorilla Playsets has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

TERM; TERMINATION

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Gorilla Playsets without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

MISCELLANEOUS

Your use of this site shall be governed in all respects by the laws of the state of Georgia, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Gorilla Playsets products) shall be in the state or federal courts located in Futon County, Georgia. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Gorilla Playsets products) must be commenced within one (1) year after the claim or cause of action arises. Gorilla Playset’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Gorilla Playsets may assign its rights and duties under this Agreement to any party at any time without notice to you.

USE OF SITE

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Gorilla Playsets or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

PARTICIPATION DISCLAIMER

Gorilla Playsets does not and cannot review all communications and materials posted to or created by users accessing the site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Gorilla Playsets is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Gorilla Playsets reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Gorilla Playsets in its sole discretion.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Gorilla Playsets, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

THIRD-PARTY LINKS

In an attempt to provide increased value to our visitors, Gorilla Playsets may link to sites operated by third parties. However, even if the third party is affiliated with Gorilla Playsets, Gorilla Playsets has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Gorilla Playsets. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Gorilla Playsets seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

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