Gorilla Playsets Privacy Policy

We host this at LiveChannel because we can’t transfer you to Gorilla Playsets until you have agreed to the transfer terms. This privacy policy was last updated on LiveChannel on 9/27/2023.

Gorilla Playsets Privacy Policy (from costco.gorillaplaysets.com)

PRIVACY POLICY

Last Modified Date: August 2, 2023

This Privacy Policy (“Policy”) addresses the manner in which Backyard Playnation, LLC – Gorilla (“Company, “us,” “we,” or “our”) collects, uses, and discloses information from you, the visitor (“you” or “your”) when you: (1) visit gorillaplaysets.com (the “Website”), (2) visit the Costco Next Site (the “Mini Site”), or (3) contact us by telephone at (800) 882-0272. In the event that you have any questions about the information contained in this Policy, please contact us by using the contact information that is included at the bottom of this document under the heading “Contact Us.”

Company is located within the United States of America and makes its Website and products available to those exclusively within the United States and Canada. Any use of the Website from outside of the United States or Canada is entirely at your own risk.

Revisions to this Policy

Company reserves the right to revise this Policy from time to time in our sole discretion. When we revise our Policy, we will update the “Last Modified Date” that is shown at the top of the document. Updates to this Policy will become effective upon their posting. In the event that we make any material change to the manner in which we choose to collect, use, or disclose information that we collect from you, we will post a notice to the main page of our Website alerting you to the material change so that you can become informed of the revisions. It is your responsibility to check this Policy for revisions. If you do not agree with any change to a term or condition in this Policy, then you must immediately cease your use of the Website. Your use of the Website after a revision has been posted shall be deemed to constitute your acceptance to the revision.

What Information Does Company Collect?

The information that we collect from you depends upon your interactions with us as detailed more fully below:

• If you contact us by telephone at 1-(800) 882-0272, we will collect your name, telephone number, mailing address, and any other pertinent information that you provide us in connection with your inquiry (collectively, “Telephone Inquiry Information”).

• In the event you contact us through our Website or through the Mini Site, we will collect your first name, last name, your email address, and the content of any message that you choose to provide to us (collectively, “Online Inquiry Information”).

• Our Website enables you the option to sign up to receive updates from us on new products and special offers and if you choose to register, we will collect your first name, last name, and email address (collectively, “Newsletter Information”).

• You have the option of writing a customer review about our products by posting on a third party site such as Google, Facebook, and Houzz, which are collected by these respective third party service providers subject to their respective terms and conditions (collectively, “Customer Review Information”).

• We use internet cookies, which collect certain types of information as more fully described in the section entitled “Internet Cookies.”

What Does Company Do With the Information It Collects?

Depending upon your interactions with us and our Website, we will use your information for the following purposes:

• To the extent that you choose to contact us by telephone, we use your Telephone Inquiry Information for purposes of answering your specific inquiry of us. We will also store your Telephone Inquiry Information in our customer service relationship management system, which we use for quality assurance.

• If you submit an inquiry to us online through the Website or Mini Site, we will use your Online Inquiry Information to respond to your particular question or comment. We will store your Online Inquiry Information in our customer service relationship management system for quality assurance.

• We use Newsletter Information for purposes of sending you periodic email communications about updates, new products, and special offers from us that may be of interest to you.

• We post Customer Review Information that are provided through Third Party Websites (defined below) to our Website for purposes of displaying those reviews to visitors to our Website. We will also use Customer Review Information, to the extent applicable, to contact a customer, where we desire to obtain more information about an experience or to render customer service.

• We use the information that we obtain through internet cookies as detailed more fully in the Section titled “Internet Cookies.”

Internet Cookies

Company’s Website utilizes internet cookies. Internet cookies are small data files that are deployed from a web server to your computing device. Internet cookies are used for different functions as described in this Section, including to allocate traffic to our Website between servers, to help combat fraud and malicious activities taken against our Website, to recall user preferences, and help store information contained in our online web forms.

Strictly Necessary Cookies – our Website and the Mini Site use strictly necessary cookies that enable the core functionality of our Website, including web traffic allocation, accessibility, and data security.

Advertising Cookies – Our Website and the Mini Site utilize advertising cookies deployed by third parties, which collect information from your web browser, including your web history and an internet identifier for purposes of displaying advertisements that could be of an interest to you.

Analytics Cookies – Our Website and the Mini Site utilize analytics cookies that are deployed by third parties to collect information about your interaction with our Website or the Mini Site, as applicable, including information about your computing device, internet browser, internet service provider domain, length of time on our Website or the Mini Site, which are used for purposes of understanding how our users browse our ecommerce web pages.

• We use Strictly Necessary Cookies to enable you to use the applicable Website or Mini Site. We also use the information derived from Strictly Necessary Cookies to combat fraud and malicious activity on our Website and in connection with processing any transaction with us.
• We use Advertising Cookies for purposes of placing targeted advertisements directed at you concerning our products.
• We use Analytics Cookies to better understand how our users interact with the Website or Mini Site and to optimize your user experience by tailoring each web page to the most popular and commonly used computing devices and web browsers.

Your Options for Internet Cookies

Depending upon the internet web browser that you utilize to browse our Website, you may have the option to block or reject internet cookies. For more information on your options for blocking or rejecting cookies, please consult your internet web browser’s help file. Please note that if you block or reject internet cookies, some functionality on the Website will no longer work properly.

Does Company Share the Information it Collects with Third Parties?

We utilize a number of third party service providers in order to make our products, Website, and any products on the Mini Site, available to you. These third party service providers render services including data and web hosting, software, payment card processing, human resource, marketing, technology, logistics, and installation services. We do not permit these service providers to use the information that we provide to them or that they collect on our behalf, except as necessary for the service provider to render their services to us.

The information that we disclose or share with these service providers, to the extent applicable to their work for us, includes contact details, such as first and last name, email address, mailing address, and telephone number. If you engage in a transaction with us, our third party service provider collects payment card information for purposes of processing your transaction but that information is not provided to us or another service provider. If you apply for a job opening, our third party service provider will provide us with your work history information and any other details that you provide in connection with applying for that job opening.

Unless otherwise prohibited by applicable law, we will also disclose the information that we have collected from you under the following circumstances:

Legal Requirements

We will disclose the information that we have collected from you if we are required to do so by applicable law, including in response to a subpoena, court order, or other legal demand from an administrative, judicial, or governmental authority. Company reserves the right, in our sole discretion, to lawfully challenge any legally required disclose. Further, we reserve the right to disclose the information that we have collected from you (unless prohibited by applicable law) to the extent that we determine that such disclosure is necessary in order to protect or defend our rights, property, or the safety of our employees or third parties.

Business Reorganization, Merger, or Sale

If we choose to restructure or reorganize our business, merge with another entity, or sell all or substantially all of our assets to a third party, the information that we have collected from you, including your personal information, will be among the assets that are transferred to an acquiring or merging entity in connection with the transaction.

Insolvency or Bankruptcy

In the unexpected event that we are forced to seek the protection of or are otherwise placed into bankruptcy, our assets may be subject to a sale to a third party under the supervision of a federal bankruptcy court. Under such a scenario, the information that we have collected from you, including any personal information, may be sold to a third party, unless (1) any such sale of your personal information is prohibited by applicable law, or (2) you have exercised any applicable data rights available to you that would prohibit the sales of such information.

Do Not Track Signals or Requests from Internet Web Browsers

Our Website honors “Do Not Track” signals and requests from internet web browsers. Moreover, we handle these requests in the same manner as an opt-out of the sale of personal information under the California Consumer Privacy Act.

Children’s Online Privacy

Company does not knowingly market to or otherwise solicit Personal Information from children who are under the age of thirteen. For purposes of this Section, the term “Personal Information” has the same meaning as under the U.S. Children’s Online Privacy Protection Act (the “Act”), which is set forth in Title 15, United States Code, Section 6501, et al. and its regulations. The term “Personal Information” includes first and last name, home or other physical address, email address, telephone number, social security number, and other identifiers as determined by the Federal Trade Commission in the promulgation of regulations under the Act.

You must be eighteen (18) years of age to use our Website. If you are a child who is under the age of eighteen, please do not provide us with any Personal Information. If you are the parent or legal guardian of a child who is under the age of eighteen and you believe that your child may have provided us with Personal Information, please contact us using the information included at the bottom of this Policy and we will promptly remove your child’s information from our system.

Hyperlinks to Third Party Websites

This Website includes hyperlinks, which redirect you to websites that are not owned, operated or controlled by Company (each, a “Third Party Website”). The hyperlinks that we provide on our Website to any Third Party Website is provided for your convenience and for informational purposes. Your use of any Third Party Website is entirely at your own risk. Company has no control over any content, information, business, or privacy practices of any Third Party Website. Under no circumstances will Company be liable to you or any other party for any loss in connection with your use of any Third Party Website.

Product Reviews

Our Website contains product reviews from customers, which are gathered from Third Party Websites. The opinions expressed in any customer review belongs to its author and do not necessarily reflect the opinions of Company. Company disclaims any and all liability and responsibility for the opinions of other customers.   Company reserves the right to opt not to display any opinion that contains hateful, harmful, or offensive language contained in a review.

Your Options Regarding Your Information

In the event that you would like to review, make changes to, or delete any personal information that you have provided to us, such as your first name, last name, mailing address, email address, telephone number, billing, or mailing address, you may contact us via email at [[email protected]]. Please include the subject line “Data Request” and describe your data request as clearly as possible to enable us to locate your information. We reserve the right to verify the authenticity of any request and to reject those that cannot be reasonably verified.

STATE SPECIFIC PRIVACY DISCLOSURES

California Privacy Disclosures

In accordance with the California Consumer Privacy Act (“CCPA”) as amended, consumers in California must be presented with certain disclosures and permitted an opportunity to exercise their data rights as set forth under the CCPA. This Section contains those disclosures and a summary of data rights.

NOTICE OF COLLECTION PRACTICES

Category of Personal Information	Types of Information Collected	Reason for Collection	Category of Sources for the Information Collected
Identifiers	We collect name, telephone number, and mailing address if you contact us by telephone with an inquiry. We collect first name, last name, and email address if you contact us with a question via email. We collect email address if you choose to register to receive our newsletter. We collect your email address, first name, last name, city, zip code, and phone number if you request a consultation from us. We collect your first and last name, street address, city, zip code, phone number, and email address if you inquire about becoming a professional installer of ours. We collect internet protocol address from internet cookies. If you choose to select the hyperlink to “Join our Team,” you will be redirected to a third party website where your name, email address, telephone number, and mailing address will be collected.	We collect the identifiers when you contact us over the telephone for a business purpose in connection with responding to your inquiry of us. We collect the identifiers when you contact us via email for a business purpose in connection with responding to your inquiry of us. We collect your email address for a business purpose in connection with sending you updates on products that may be of interest to you. We collect identifiers in connection with your request for a consultation for a business purpose in following up with you regarding the product that may be the best fit for you based on the information that you have provided us. We collect identifiers on our professional installer web form for a business purpose in evaluating whether you might be a good fit to join our team. We collect internet protocol address for a business purpose in connection with making our Website available to you. We also collect internet protocol address for a commercial purpose in placing targeted advertising aimed at you. We collect your identifier information in connection with any job opening that you choose to apply for a business purpose in connection with evaluating you as a candidate for that position.	We collect identifiers over the telephone directly from you. We collect identifiers via email directly from you. We collect your email address for the newsletter directly from you. We collect identifiers for a consultation directly from you. We collect identifiers directly from you to the extent you desire to become a professional installer. We collect internet protocol address through a third party service provider who deploys cookies to your device. We receive your identifier information in connection with a job opening that you apply for from our third party service provider.
Categories of personal information described under Cal. Civ. Code § 1798.80(e)	The answers in the immediately preceding row are incorporated by reference herein.	The answers in the immediately preceding row are incorporated by reference herein.	The answers in the immediately preceding row are incorporated by reference herein.
Characteristics of protected classifications under California Law	Not Applicable	Not Applicable	Not Applicable
Commercial Information	Not Applicable	Not Applicable	Not Applicable
Biometric Information	Not Applicable	Not Applicable	Not Applicable
Geolocation Data	Not Applicable	Not Applicable	Not Applicable
Audio, electronic, visual, thermal, olfactory or similar information	Not Applicable	Not Applicable	Not Applicable
Professional or employment related information	If you select the hyperlink to “Join our Team” from our Website, you will be directed to a Third Party Website and if you choose to apply for an open position, we will receive information about your job experience.	We collect professional or employment related information for a business purpose in evaluating you as a candidate for an open position.	We collect professional or employment related information from our third party service provider who collects this information on our behalf.
Education Information defined as information not publicly available personally identifiable information as defined under the Family Educational Rights and Privacy Act	Not Applicable	Not Applicable	Not Applicable
Sensitive Information under the CPRA	Our third party payment card processor will collect and process your payment card information. We will collect payment card information from you if you choose to pay for a product by credit or debit card over the telephone.	Company and our third party payment card   processor collects and processes your payment card information for a business purpose in connection with processing sales transactions for our company.	Our third party payment card processor collects payment card information directly from you.

 

Categories of Personal Information Disclosed for a Business Purpose

During the preceding twelve (12) months, Company has disclosed and shared identifier information and categories of personal information under Cal. Civ. Code § 1798.80(e), including first and last name, telephone number, email address, mailing address and phone number to third party service providers who render services for Company, including data and web hosting, payment card processing, logistics, and installer service providers as set forth in this Policy. If you apply for a job opening through our third party service provider, professional or employment related information is provided to us and shared, to the extent applicable, with our background check service provider, in accordance with applicable law.

Company has shared identifier information in the preceding twelve (12) months with advertisers for a commercial purpose in targeting you for advertisements for our products.

California Consumer Data Rights Under the CCPA

Under the CCPA, a California consumer is afforded certain data rights, which include the right to request information from a business that collects personal information about the consumer, including:

• The categories of personal information, as that term is defined under the CCPA, that the business has collected from that consumer;
• The categories of sources from which the personal information is collected;
• The business or commercial purpose for collecting, selling, or sharing personal information;
• The categories of third parties with whom the business shares personal information; and
• The specific pieces of personal information that the business has collected about that consumer.

You may submit a request for the foregoing information to us via telephone at 1-(800) 882-0272 or via email at [[email protected]].

Right to Request to Know Personal Information

Pursuant to the CCPA, a California consumer has the right to know what personal information the business has collected about the consumer. You may exercise your right to know by submitting a request to us via telephone at 1-(800) 882-0272 or via email at [[email protected]]. Within ten (10) business days of receipt of your request, we will provide you with an email confirmation that we have received your request.

When you submit a request to know, we will collect your first name, last name, and email address. If the information that you submit matches the information that we have on file about you, we will notify you when your information is ready for you to access. We will provide the specific pieces of personal information obtained from the consumer in a format that is easily understandable to the average consumer, and to the extent technically feasible, in a structured, commonly used, machine-readable format to enable to consumer to forward this data on to another entity.

Right to Request Deletion of Personal Information

The CCPA affords California consumers the right to request the deletion of the personal information that a business maintains about the consumer, subject to the specific exceptions detailed in Cal Civ. Code § 1798.105. If you would like to exercise your right to deletion, you may do so via telephone at 1-(800) 882-0272 or via email at [[email protected]]. Within ten (10) business days of receiving your request for deletion, we will provide you with an email to confirm receipt of your request.

Right to Rectification

In advance of the effective date of the California Privacy Rights Act of 2020 (“CPRA”), which becomes effective January 1, 2023, California consumers are afforded the right to request a business that maintains inaccurate personal information about the consumer correct such inaccurate personal information taking into account the nature of the personal information and the purposes of the processing of the personal information. If you would like to exercise your right to deletion, you may do so via telephone at 1-(800) 882-0272 or via email at [[email protected]]. Within ten (10) business days of receiving your request for deletion, we will provide you with an email to confirm receipt of your request.

Responses to Requests to Know, Request for Deletion, and Requests for Rectification

We will respond to your requests to know, requests for deletion, or requests for rectification with the applicable information within forty-five (45) calendar days of your request; provided, however, that if we cannot verify your identity, we may contact you to extend the period of our response for an additional forty-five (45) calendar days. If your request for deletion conflicts with an applicable state or federal legal obligation imposed on us to retain certain information, then we will specify this rationale in denying your request

Right to Opt-Out of Sale or Sharing of Personal Information

California consumers have the right to opt out of the sale of their personal information to third parties under the CCPA. If you would like to opt-out of the sale of your personal information, you may do so by clicking the hyperlink at the bottom of our Website and completing the applicable web form, or you may submit such a request to us via telephone at 1-(800) 882-0272 or via email at [[email protected]].

In preparation for the CPRA going into effect on January 1, 2023, California consumers have the right to opt-out of having their personal information shared with third parties. If you would like to opt-out of the sharing of your personal information, you may do so by clicking the hyperlink at the bottom of our Website and completing the applicable web form, or you may submit such a request to us via telephone at 1-(800) 882-0272 or via email at [[email protected]].

For both types of requests, we will respond to your request to opt-out within fifteen (15) business days from the date that we receive the request. We will also communicate your request to any third party to whom we have shared your personal information.

Right to Limit Use and Disclosure of Sensitive Personal Information

Pursuant to the CPRA, a California consumer has the right to limit the use and disclosure of sensitive personal information that a business collects to that which is necessary to perform the services or provide the product. Company and its service providers only use sensitive personal information, as defined under the CPRA, for purposes of providing Company’s product to you.

No Discrimination

The CCPA expressly prohibits Company from discriminating against any consumer who chooses to exercises their rights under California law. Company does not discriminate against consumers who exercise their data rights.

Authorized Agent Disclosure

If you desire to make a data request as an authorized agent of a California consumer, we will request that you, as the authorized agent for another, provide a Power of Attorney form pursuant to California Probate Code Sections 4121 to 4130. We will also ask for a copy of the authorized agent’s government-issued identification card so that we can maintain the information on the request in accordance with California law.

Colorado & Virginia Privacy Disclosures

In accordance with the Colorado Privacy Act (“CPA”) and Virginia Consumer Data Protection Act (“VCDPA”), consumers of these states are entitled to certain disclosures and data rights. For purposes of this Section, the term “personal data” has the meaning set forth under the CPA and VCDPA, as applicable. The categories of personal data, the purposes for processing, and the third parties with whom we share personal data are detailed in this Policy.

CPA & VCDPA Data Rights

Right to Opt-Out

Under the CPA and VCDPA, consumers have the right to opt out of the processing of their personal data for purposes of: (1) targeted advertising, (2) the sale of their personal data, or (3) profiling in furtherance of decisions that produce legal or significant effects concerning that consumer.

A Colorado and Virginia consumer may exercise the right to opt-out by selecting the hyperlink included at the bottom of the page that specifies “Do Not Sell My Personal Information” and completing the web form associated with that request. You may also submit such a request to us via telephone at 1-(800) 882-0272 or via email at [[email protected]].

Right of Access

Colorado and Virginia consumers are entitled to request confirmation of whether we are processing personal data concerning that consumer and to receive access to that consumer’s personal data. You may exercise your right to access by submitting a request to us via telephone at 1-(800) 882-0272 or via email at [[email protected]].

Right to Correction

The CPA and VDCPA afford consumers of their respective states the right to correct inaccuracies in any personal data Company maintains about the consumer, taking into account the nature of the personal data and the purposes of the processing of the consumer’s personal data. You may exercise your right to correction by submitting a request to us via telephone at 1-(800) 882-0272 or via email at [[email protected]].

Right to Data Portability

Consumers in Colorado and Virginia have the right to portability, which is the right to receive their personal data in a portable and, to the extent technically feasible, readily usable format that the consumer could transmit to another entity without hindrance. A consumer may only exercise this right twice per calendar year. You may exercise your right to data portability by submitting a request to us via telephone at 1-(800) 882-0272 or via email at [[email protected]].

Responses to your Requests to Opt-out, for Access, and Correction

Upon receipt of your request to opt-out, for access, correction, we will attempt to verify the data provided with the data that we have on file and will respond to your request within forty-five (45) days of our receipt of request. Please note that we reserve the right to request an additional forty-five (45) days where reasonably necessary to complete the request. We reserve the right to reject any request that we cannot reasonably verify.

Right to Appeal

In the event that you desire to appeal a refusal by us to take any action requested under the CPA or VCDPA, we will transmit your appeal and the original request to our legal counsel for review. Within forty-five days of our receipt of your appeal, we will inform you of any action taken or not taken in response to the appeal and a written explanation in support of our response. We reserve the right to extend the period for response for an additional sixty (60) days where reasonably necessary.

You may exercise your right to appeal our decision by submitting a request to us via telephone at 1-(800) 882-0272 or via email at [[email protected]].

Contact Us

If you have any questions or concerns about any of the matters detailed in this Policy, you may contact us by telephone at 1-(800) 882-0272 or via email at [[email protected]].